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U.S. Bank Check and Deposit Images



 
Q.   What images are available for viewing?
Q.   How do I get a copy of an item previous to July 21, 2004?
Q.   How do I access images of recently cleared items?
Q.   How do I access images of items greater than 90 days old?
Q.   Is there a fee associated with this service?
Q.   When are images available?
Q.   How are my images protected so other people cant view them?
Q.   What can degrade the quality of an image?
Q.   How do I print an image?
Q.   How do I save an Image to my computer?
   

   
Q.   What images are available for viewing?
A.  

You’re able to view checks and deposit slips that cleared your account as of July 21st, 2004.

   
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Q.   How do I get a copy of an item previous to July 21, 2004?
A.  

An item can still be ordered through the Customer Service Center and will be sent to you via the U.S. Postal Service.

   
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Q.   How do I access images of recently cleared items?
A.  

For items clearing your account within the past 90 days, you can retrieve the images within your scrolling transaction history by selecting the "View" link.

   
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Q.   How do I access images of items greater than 90 days old?
A.  

Imaged items greater than 90 days can be retrieved through the Customer Service Center. Within the secured Customer Service Center, select the link labeled "Checks, Images, Statements and Other Account Documents." Select "Find Past Check or Deposit Slip Images" and enter the required fields. The image will be delivered to your Internet Banking Message Center within one business day.

   
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Q.   Is there a fee associated with this service?
A.  

Items found within the 90-day transaction history are free to view, download and print. Items ordered through the Customer Service Center are subject to a $2 fee. Customers with check safekeeping receive 2 free copies per month.

   
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Q.   When are images available?
A.  

Check images are available on the day the check or deposit posts to your transaction history.

   
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Q.   How are my images protected so other people cant view them?
A.  

All images are stored in a secure environment, and only you have access to retrieve them through our 128-bit encrypted Internet Banking. Please take measures to protect your items if choose to download and/or print items to your personal computer.

   
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Q.   What can degrade the quality of an image?
A.  

Several things can degrade the quality of an image including the following:

  • Colored ink pens or gel pens. Blue or black ballpoint pens are preferred.
  • Background graphics or pictures may not be captured by the image cameras. The handwritten portions should still be readable.
  • Using checks from a printing company other than Harland may cause inadequate results. Some check companies use inferior paper quality that can result in poor images.
   
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Q.   How do I print an image?
A.  

Upon selecting the image for viewing, you will be presented with a pop up window containing the image along with a series of options. The print option is located in the left margin and is labeled "Print Full Image." Selecting that option will allow you to print the front and back copy of the item. The images will appear on the same sheet of paper.

   
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Q.   How do I save an Image to my computer?
A.  

Upon selecting the image for viewing, you will be presented with a pop up window containing the image along with a series of options. The download options are located in the left margin (just under the print option) and are labeled "Download Front" and "Download Back." Upon selecting the download option, you will be prompted to "save this file to disk." You can then select where on your computer you would like to save the image. Please remember to safeguard all personal information stored on your personal computer.

   
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