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Overview
Q.   What is DepositPoint?


Eligibility
Q.   Who is eligible to use DepositPoint?
Q.   Which of my accounts are eligible for DepositPoint deposits?
Q.   How do I enroll in DepositPoint?
Q.   How do I enroll in DepositPoint Mobile?
Q.   Can I de-enroll from DepositPoint?


Systems Requirements
Q.   What are the system requirements for using DepositPoint?
Q.   Can I deposit a check with a Blackberry smartphone?
Q.   Can I deposit a check with a Windows smartphone?
Q.   Can I deposit a check through U.S. Bank mobile web?
Q.   How do I verify my system's compatibility with DepositPoint?
Q.   What is a scanner driver?


Making a Deposit
Q.   Do I scan/photgraph both the front and back of my check?
Q.   Do I need to sign the back of my check?
Q.   What is the deposit cut-off time for DepositPoint?
Q.   When will be deposited funds be available for use?
Q.   What types of checks are eligible for deposit through DepositPoint?
Q.   Do I need to review every item before submitting for deposit?
Q.   Why doesn't my current balance reflect my recent deposit?
Q.   Can I make as many deposits each day as I would like?
Q.   Is there a fee for using DepositPoint?
Q.   Will I have to pay the $0.50 fee per deposit on a non-Platinum checking account if I have a Platinum checking account on my profile?
Q.   Can I use DepositPoint to add funds to accounts other than qualified U.S. Bank Checking or Savings accounts?
Q.   I selected the wrong account for deposit. What should I do?
Q.   Can I email or fax the scanned check image to U.S. Bank to complete my deposit?
Q.   If the U.S. Bank DepositPoint system doesn't accept a check, can a U.S. Bank representative manually override the system to accept the check?
Q.   What should I do with my check after depositing it using DepositPoint?
Q.   What is the check storage and destruction process for checks deposited through DepositPoint?
Q.   Will I be charged a fee if my deposit is declined?
Q.   The check deposited was returned. Can I re-deposit the check through DepositPoint?
Q.   What are my responsibilities regarding duplicate items?


Reviewing Deposits
Q.   How do I know if I already deposited a check via DepositPoint?
Q.   How do I know the status of my deposit?
Q.   How soon will I receive notification of my DepositPoint deposit approval or decline?
Q.   How long does it take to review/approve a deposit?
Q.   Why was the deposit declined?
Q.   When reviewing my account details or statement, how can I tell which deposits are from DepositPoint?


Security
Q.   Do you send email confirmations for every deposit made through DepositPoint?
Q.   Why do I have to answer an ID Shield question before making a deposit with DepositPoint?


Trouble Shooting
Q.   Why can I not see all my accounts?
Q.   Why doesn't DepositPoint recognize my scanner?
Q.   When I try to use DepositPoint with my Mac, I get an error that I'm running a 64-bit operating system, which is not supported. What can I do in order to use DepositPoint?
Q.   How do I resize a check image that is too large to fit into the image box?
Q.   Why can't I make a deposit from my iPad, iPhone, or Android?
Q.   Why does the U.S. Bank Mobile Banking app crash when I attempt to take a picture of the check?


Deposit is Declined
Q.   My deposit was declined with this message: "We were unable to read account information off the check image. Try to submit your deposit again." What does this mean?
Q.   My deposit was declined with this message: "This deposit of $XX.XX was declined due to 'Other.' Your deposit was declined due to potential missing information from your image." What does this mean?
Q.   My deposit was declined with this message: "This deposit of $XX.XX was declined due to 'The check you deposited is not eligible for remote deposit.'" What does this mean?
Q.   My deposit was declined with this message: "This deposit of $XX.XX was declined due to 'A duplicate check was detected.'" What does this mean?


Contacting U.S. Bank
Q.   What if I need additional information?
   

   


Overview
Q.   What is DepositPoint?
A.   DepositPoint allows eligible Consumer and Small Business customers to make check deposits electronically using their iPhone, iPad, or Android devices with the U.S. Bank Mobile Banking app or their personal computer with a desktop scanner or all-in-one printer. When using DepositPoint, it is important to know the following information:
  1. A flat fee of $0.50 will be charged per item deposited via DepositPoint. This fee is waived for Private Client Reserve customers, Private Client Group customers, and both Consumer Platinum checking accounts and Small Business Platinum checking accounts.
  2. Deposits are subject to approval. Until you have received a confirmation message that the deposit has been approved, you will not receive credit for funds deposited
   
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Eligibility
Q.   Who is eligible to use DepositPoint?
A.  
  • U.S. Bank Internet Banking customers with direct ownership in a U.S. Bank Checking or Savings account
  • Customers in good standing with no more than two Returned Deposited Items within a three month period
  • Additional requirements may be imposed at the sole discretion of U.S. Bank
   
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Q.   Which of my accounts are eligible for DepositPoint deposits?
A.   Accounts that have no more than two Returned Deposited Items within a three month period are eligible.  
  • Once you enroll in DepositPoint, all eligible accounts opened afterwards are automatically added to the service
  • Only eligible accounts are viewable in DepositPoint for deposits
  • Accounts with more than two Returned Deposited Items within a three month period are not eligible
  • Accounts with holds on the account are not eligible
  • Accounts undergoing fraud investigations may be removed from DepositPoint
  • You will maintain access to your other eligible accounts via DepositPoint if one of your accounts becomes ineligible; for example, if one account has more than two Return Deposited Items the other accounts will still remain eligible
  • U.S. Bank reserves the right to remove an account from DepositPoint at its sole discretion
   
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Q.   How do I enroll in DepositPoint?
A.   You can enroll in DepositPoint through either the U.S. Bank Mobile Banking app or through Online Banking.  To enroll, you can tap Deposits then Deposit Check once logged into the U.S. Bank Mobile app or select the Make a Deposit link on the left sidebar of U.S. Bank Internet Banking. You will be prompted to verify your email address and respond to three questions regarding expected usage. 
   
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Q.   How do I enroll in DepositPoint Mobile?
A.   You must enroll in DepositPoint Mobile through the U.S. Bank Mobile Banking app or through Internet Banking.  After enrollment in DepositPoint is complete, you must download the U.S. Bank Mobile Banking app to begin using DepositPoint Mobile.  If the U.S. Bank Mobile Banking app has previously been downloaded, no update is necessary.
   
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Q.   Can I de-enroll from DepositPoint?
A.   Yes, you may call 24-Hour Banking to have your access to DepositPoint turned off. Your deposit history, as stored in Find an Online Deposit, will no longer be available. You may re-enroll in the future, but the deposit history from your prior enrollment will not be accessible.
   
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Systems Requirements
Q.   What are the system requirements for using DepositPoint?
A.   Personal computer and scanner

Workstation

  • 1GB RAM with 32-bit OS or 2 GB minimum RAM for 64-bit OS MB RAM
  • USB 2.0 Port
  • Keyboard
  • Mouse
  • Monitor

Operating Systems

  • Microsoft Windows XP SP3 (32-bit), Windows Vista (32- and 64-bit), Windows 7 (32- and 64-bit), and MAC OSX 10.6 and above.
  • Java release 7.0 or higher (Windows users can find out if they have Java by visiting java.com and clicking the “Do I have Java?” link).                                                                                                                                                               It is recommended that users continue to update your java installations to the latest version when possible, since many security and performance enhancements are gained by remaining current with the latest versions of the JRE.
  • Mac users can install/update Java by using the “Software Update” feature.

Internet Browser

  • Microsoft Internet Explorer 8.0 or higher
  • Mozilla Firefox 4.0 or higher
  • Apple Safari 3.0.4 or higher
  • Google Chrome 2.0.172.39 or higher
    The stated version numbers are the supported minimums for each browser type.  However, it is recommended that you continue to update your browsers to the latest production versions, using the appropriate mechanisms, to take advantage of security and performance enhancements issued by the browser vendor.
     Also, for all supported browsers, Scripting and Cookies should be enabled (they are enabled by default on most modern browsers).

Internet Connectivity - Internet access with a minimum 128 kbps transfer rate.

Scanner

  • Any scanner or all-in-one printer with TWAIN-compliant drivers should work. Most scanners have TWAIN-compliant drivers which are installed on your computer when you install the scanner using the manufacturer’s installation disc
  • If unsure whether TWAIN-compliant drivers are available or have been installed for your scanner, refer to the device documentation or contact the scanner manufacturer

 

Mobile Devices

U.S. Bank Mobile Banking Application - Deposits made through smartphones require U.S. Bank Mobile Banking application on the phone.  Search “U.S. Bank Mobile Banking” within the “App Store” to download the most recent application.

Mobile Smartphone

  • All iPhone models, including the 3, 3GS, 4, 4S and 5
  • Android versions 1.6 and above

Tablet

  • iPad model 3 and above
   
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Q.   Can I deposit a check with a Blackberry smartphone?
A.   No, the Blackberry smartphone is not available with DepositPoint.
   
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Q.   Can I deposit a check with a Windows smartphone?
A.   No, the Windows smartphone is not available with DepositPoint.
   
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Q.   Can I deposit a check through U.S. Bank mobile web?
A.   No, you can not deposit with DepositPoint through the U.S. Bank mobile web.  Mobile web does not interface with scanners or the device's camera.  Mobile banking customers are required to use the U.S. Bank Mobile Banking app to make deposits.
   
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Q.   How do I verify my system's compatibility with DepositPoint?
A.   After you log in to U.S. Bank Internet Banking and select Make a Deposit link, please do the following:
  • Put your cursor over your log in name at the top left of the screen
  • When you see the message "Update User Profile," left-click
  • Wait for the system to check your configuration and report whether all components are compatible
   
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Q.   What is a scanner driver?
A.   The scanner driver allows DepositPoint to interact with your particular scanner make and model. It is important that you have the most recent version of your scanner driver installed on your computer to be sure it is compatible with DepositPoint.
   
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Making a Deposit
Q.   Do I scan/photgraph both the front and back of my check?
A.   Yes.
   
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Q.   Do I need to sign the back of my check?
A.   Yes.  Sign the back of your check, include your account number and write “for deposit only at U.S. Bank.”
   
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Q.   What is the deposit cut-off time for DepositPoint?
A.   The deposit cut-off time is 9:00 p.m. Central Time, Monday through Friday. If you submit after 9:00 p.m. — or on a non-business day or holiday — your deposit will be processed the next business day.

Note: All deposits are subject to bank verification and may not be available for immediate withdrawal.

 

   
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Q.   When will be deposited funds be available for use?
A.   Deposits made using DepositPoint are subject to U.S. Bank’s “Your Deposit Account Agreement” and may not be available for immediate withdrawal. No deposit is complete until we process it and collect the funds. Under normal circumstances, the first $200 is usually available after the deposit is approved for processing.
   
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Q.   What types of checks are eligible for deposit through DepositPoint?
A.   Only domestic checks payable in U.S. dollars can be deposited using the DepositPoint. Checks eligible for deposit through DepositPoint include all types of checks eligible for Check 21 conversion: consumer checks, business checks, corporate checks, government warrants, money orders, controlled disbursement checks, payable through draft or travelers checks.

Note: Items not eligible for deposit through DepositPoint include: U.S. Treasury Checks, U.S. savings bonds and other non-check items, items drawn on banks outside the U.S., items drawn off of your own U.S. Bank account, third party checks, items drawn on foreign currency, paper drafts without MICR printing, and substitute checks (image replacement documents). 

   
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Q.   Do I need to review every item before submitting for deposit?
A.   Yes. Before you submit an item for deposit, review and verify that the amount of the check matches the amount you entered, you have a clear image of the check and the check is properly endorsed.
   
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Q.   Why doesn't my current balance reflect my recent deposit?
A.   If you do not receive confirmation that the deposit was received, the DepositPoint deposit was not successful. Re-scan/photograph the check and complete the deposit process again.

If you received confirmation that the deposit was submitted, but did not receive confirmation that the deposit was approved or declined, the deposit is in the review process.

If you received confirmation that the deposit was submitted and approved for processing, but your current account balance has not been updated with the deposit amount within an hour, contact 24-Hour Banking (800-USBANKS, option 1, than 3).

 

   
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Q.   Can I make as many deposits each day as I would like?
A.   You can make as many deposits per day that you would like, however, the total deposit amount cannot exceed the daily and/or five consecutive business days deposit limits.  These deposit limits vary by customer type, tenure and account type.  Your individual deposit limits appear next to your eligible accounts on the Select an Account screen in DepositPoint.
   
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Q.   Is there a fee for using DepositPoint?
A.   Yes, there is a $0.50 fee for each item deposited into your account. The fee is assessed by charging your checking account in a separate transaction at the time the deposit is approved. If the deposit is denied, you will not be assessed a fee. This fee is waived for Private Client Reserve customers, Private Client Group customers, and both Consumer Platinum checking accounts and Small Business Platinum checking accounts.
   
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Q.   Will I have to pay the $0.50 fee per deposit on a non-Platinum checking account if I have a Platinum checking account on my profile?
A.   The fee is only waived on Platinum checking accounts.  Consumer and Small Business customers will be charged the $0.50 fee for deposits into additional non-Platinum checking accounts, even if you also have a Platinum checking account. The fee is displayed to you in both the mobile app and in Online Banking prior to making a deposit.

The fee is waived on all eligible accounts for Private Client Reserve and Private Client Group customers.  The fee waiver is based on the customer type of the user who logs into Mobile Banking or Online Banking.

   
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Q.   Can I use DepositPoint to add funds to accounts other than qualified U.S. Bank Checking or Savings accounts?
A.   No, not at this time.
   
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Q.   I selected the wrong account for deposit. What should I do?
A.   You can use the online funds transfer option to perform a funds transfer between linked checking or savings accounts that you own, once the funds are available.
   
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Q.   Can I email or fax the scanned check image to U.S. Bank to complete my deposit?
A.   No. We only accept check images scanned/photgraphed and electronically deposited using DepositPoint.
   
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Q.   If the U.S. Bank DepositPoint system doesn't accept a check, can a U.S. Bank representative manually override the system to accept the check?
A.   No. There is no manual override that allows U.S. Bank representatives to accept a check that could not be deposited using DepositPoint.
   
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Q.   What should I do with my check after depositing it using DepositPoint?
A.   Once you receive deposit confirmation, retain the check in a secure location for at least seven days in case the check is returned and you need to collect on the check by re-depositing the original item. All items must thereafter be destroyed as soon as reasonably possible (no more than 30 days after deposit). Cross-shredding is recommended.
   
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Q.   What is the check storage and destruction process for checks deposited through DepositPoint?
A.   Check storage and destruction is your responsibility (see Check Handling Procedures Document for details) as the physical checks are never received by the bank. To help ensure that checks are not electronically processed more than once or physically deposited at the bank, you should clearly mark the front of the item as deposited electronically.
   
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Q.   Will I be charged a fee if my deposit is declined?
A.   No. If the deposit is declined you will not be assessed a fee.
   
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Q.   The check deposited was returned. Can I re-deposit the check through DepositPoint?
A.   No, you cannot re-deposit the returned check using DepositPoint. When an item is returned, regardless of deposit method, your account will be assessed a returned item fee (refer to the Consumer or Small Business Pricing Information brochure) and you will receive a copy of the Returned Deposited Item. If you wish to re-deposit the returned check, take the returned item to a branch for re-deposit.
   
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Q.   What are my responsibilities regarding duplicate items?
A.   The scanning of check images introduces a risk of duplicate item submission (either the submission of two images or of submission of both the image and the physical check). You should clearly mark the front of the item as deposited electronically (see Check Handling Procedures Document) to help guard against duplicate deposit of items. If DepositPoint detects a potential duplicate item, the system will prevent the item from processing through the product. If you think that the check is not a duplicate, you will have to deposit the item at a branch. Although the system has features that may detect duplicate items, you are responsible for any duplicate items that you introduce into the check clearing stream.
   
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Reviewing Deposits
Q.   How do I know if I already deposited a check via DepositPoint?
A.   Review deposits made through DepositPoint by selecting Find an Online Deposit on the left-hand navigation on the Make a Deposit screen. Recent deposits appear in a table at the bottom of the screen. Information available includes:
  • Deposit ID number
  • Depositor name
  • Deposit account
  • Cut-off time for the deposit

 

Information about the check deposited includes:

  • Bank number
  • Account number
  • Check number
  • Check amount
  • Deposit date
  • Status

 

You're also able to view details about the check by selecting View in the table.

 

   
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Q.   How do I know the status of my deposit?
A.   There are two ways to tell the status of a deposit made through DepositPoint. You may either check your emails or use the Find an Online Deposit option online.

 

  • Email – You'll receive two confirmation emails with every DepositPoint deposit.  The first email is an acknowledgement that the deposit information was received.  The second email is a notification that the deposit was either approved for processing or declined.
  • Review Deposits – Go to Find an Online Deposit in the left-hand navigation box on the Make a Deposit screen.  Recent deposits will appear in a table at the bottom of the screen. The deposit status is indicated in the “Status” column. The status may be "Submitted," meaning submitted to the bank; "Approved," meaning approved for processing; or "Declined," meaning there was a problem with the deposit and it was not processed. You can see the reason for the decline by selecting View in the table. Declined deposits did not go through and should be brought to the branch and re-deposited

 

   
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Q.   How soon will I receive notification of my DepositPoint deposit approval or decline?
A.   Within 5 to 10 minutes after you submit, you’ll get a notification that your deposit was approved for processing or declined.
  • Deposits made before the 9:00 p.m. CST cut-off (Monday through Friday) should receive same-day notification of the deposit status (approved/declined).
  • Deposits made after the 9:00 p.m. CST cut-off (Monday through Friday) will generally receive a notification email on the next business day of the deposit status (approved/declined). For deposits made on Friday after 9:00 p.m. CST, a notification email will not be received until the next business day.
   
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Q.   How long does it take to review/approve a deposit?
A.   Deposits are generally reviewed and approved/declined within four hours of submission. Deposits submitted after 9:00 p.m. CST, on a weekend, or holiday may not be reviewed until the next business day.
   
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Q.   Why was the deposit declined?
A.   There are a number of reasons that the deposit may have been declined, including:
  • No endorsement
  • Poor image quality
  • Duplicate deposit (item was already deposited)
  • Deposit exceeds daily or weekly deposit limit for DepositPoint
  • Missing information
  • Deposit is stale dated or post dated
  • Ineligible item (see What types of checks can I deposit using DepositPoint?)

The specific reason can be found by going to Find an Online Deposit in the left-hand navigation on the Make a Deposit screen. Recent deposits will be in a table at the bottom of the screen. Select View in the far right column for a denied transaction and additional details will be provided regarding why the deposit was denied. 

 

   
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Q.   When reviewing my account details or statement, how can I tell which deposits are from DepositPoint?
A.   DepositPoint transactions originated via Retail Internet Banking will have a deposit description of “DepositPoint Deposit” in transaction history through Retail Internet Banking and on the account statement.  DepositPoint transactions originated via Mobile Banking will have a deposit description of “Mobile RDC Deposit” in transaction history through Retail Internet Banking and on the account statement.   
   
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Security
Q.   Do you send email confirmations for every deposit made through DepositPoint?
A.   Yes. You'll receive two confirmations for every deposit.  Emails are sent to the email address provided when enrolling in DepositPoint. The first confirmation is an acknowledgement that the deposit was received. The second email is a notification that the deposit was either approved for processing or declined.
   
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Q.   Why do I have to answer an ID Shield question before making a deposit with DepositPoint?
A.   The DepositPoint ID Shield question is an additional level of security to keep your accounts safe and secure and protect your accounts from unauthorized transactions.
   
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Trouble Shooting
Q.   Why can I not see all my accounts?
A.   DepositPoint functionality is limited to eligible U.S. Bank Checking and Savings accounts only (see eligibility section).
   
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Q.   Why doesn't DepositPoint recognize my scanner?
A.   DepositPoint should recognize all TWAIN compatible scanners and all-in-one printer devices that are installed and connected to your PC. If it does not recognize your scanner or all-in-one printer device, please follow these troubleshooting steps until the scanner is recognized:
  • Ensure your scanner is powered
  • Verify the scanner is properly connected to your PC by checking the cable connections
  • Use the "safely remove hardware" feature of your PC to disconnect your scanner, then reconnect it
  • Reboot your PC
   
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Q.   When I try to use DepositPoint with my Mac, I get an error that I'm running a 64-bit operating system, which is not supported. What can I do in order to use DepositPoint?
A.   The 32-bit version of Java is required to communicate with your scanner and scan the check for processing. Mac compuaters can specify which version of Java (32-bit or 64-bit) should be used. Simply go to the Java Preferences area on the Mac and move the 32-bit version of Java up the list, so it's the preferred version.
   
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Q.   How do I resize a check image that is too large to fit into the image box?
A.   Select the "Resize" button to resize the image. The check image may only take up a portion of the image box, but as long as the entire check appears in the image box, it can still be submitted for processing.
   
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Q.   Why can't I make a deposit from my iPad, iPhone, or Android?
A.   To use DepositPoint Mobile, you first need to enroll through U.S. Bank Internet Banking.  Once you are determined to be eligible and are enrolled, ensure the U.S. Bank Mobile Banking application is downloaded to your Ipad, iPhone, or Android smartphone.

 

To produce the highest quality image, the following are recommended:

  • Take the image from directly above the deposit item, not at an angle
  • Make sure the item is laying completely flat without wrinkles or folds
  • Have ample lighting
  • Have a dark background
  • Please see System Requirements section.  Early models of certain devices have lower camera resolution.
   
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Q.   Why does the U.S. Bank Mobile Banking app crash when I attempt to take a picture of the check?
A.   The app crashes due to a lack of device available memory or another app not properly releasing the device's camera function.  You should restart the device or close unused apps and release the camera from other apps.
   
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Deposit is Declined
Q.   My deposit was declined with this message: "We were unable to read account information off the check image. Try to submit your deposit again." What does this mean?
A.   We may have been unable to read the information off of your check because the check image may have been:
  • Scanned upside down
  • Too small and not filled the entire sample box
  • Skewed or scanned at an angle
  • Too dark or too light

You can try to re-scan and re-submit the deposit using DepositPoint. Please note the instructions and guidelines provided during each of the steps; they will help create a valid and readable image that may allow the deposit to be accepted. However, there’s no guarantee that the image will meet all of the requirements for acceptability. If the check image is declined a second time, please bring it to your local U.S. Bank branch or ATM for deposit. If there’s no U.S. Bank branch or ATM nearby, use Deposit by Mail.

   
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Q.   My deposit was declined with this message: "This deposit of $XX.XX was declined due to 'Other.' Your deposit was declined due to potential missing information from your image." What does this mean?
A.   The information on the check may have not been legible because
  • The back of the check may have been scanned upside down, keeping the endorsement from being on the right side of the check. 
  • The payee line, signature line or the dollar amount was not able to be read.
  • The image may not have filled the sample box (image was too small).
  • The image may have been too dark or too light.

You can try to re-scan and re-submit the deposit via DepositPoint. If you do, please note the instructions and guidelines provided during each of the steps; they will help create a valid and readable image that may allow the deposit to be accepted. There’s no guarantee that the image will meet all of the requirements for acceptability.  If the check image is declined a second time, please bring it to your local U.S. Bank branch or ATM for deposit. If there’s no U.S. Bank branch or ATM nearby, use Deposit by Mail.

   
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Q.   My deposit was declined with this message: "This deposit of $XX.XX was declined due to 'The check you deposited is not eligible for remote deposit.'" What does this mean?
A.   The item you attempted to deposit was not eligible for deposit through DepositPoint. Please refer to the Terms and Conditions for clarification on items not eligible for deposit through DepositPoint
   
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Q.   My deposit was declined with this message: "This deposit of $XX.XX was declined due to 'A duplicate check was detected.'" What does this mean?
A.   The item you attempted to deposit may have already been deposited. Please refer to the Check Handling Procedures for the proper marking, storage and destruction of items deposited through DepositPoint. If you believe this item was not deposited previously, please contact our Customer Service at 800-US BANKS (800-872-2657) for help.
   
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Contacting U.S. Bank
Q.   What if I need additional information?
A.   Support is provided through 24-Hour Banking at 800-US BANKS (800-872-2657), option 1, then option 3.
   
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